General

How can I contact Customer Support?

We're here to help! The quickest way to reach us is via the Chat button at the bottom right corner of our website. Our chat support is available Monday to Friday, from 10 AM to 10 PM (GMT+1 Amsterdam).

Alternatively, you can always email us at: info@buytrend.nl.

Payments

What Payment Methods Can I Use?

For online purchases, we accept the following methods of payment:

  • Visa
  • Mastercard
  • American Express
  • Paypal
  • Klarna
  • iDeal
  • iDeal in 3
  • Bancontact
  • Sepa Bank Transfer

What Currency Will I Be Charged In?

All prices are listed and charged in Euros (EUR). This amount will be converted and will appear as your local currency on your bank statement based on the current exchange rate.

Any currency conversions displayed on our website are only estimations based on current exchange rates and are updated daily.

All International orders will be charged their respective EUR/USD rate at checkout.

Will I Pay Duties and Taxes?

All duties, customs and taxes incurred when items are shipped internationally are the responsibility of the customer. BuyTrend does not mark down the value of items, nor do we mark items as "gift."

Why Was My Credit Card Charged Multiple Times?

This money has not been paid to BuyTrend, rather your credit card company has put a hold on it for you while you checkout. Afterwards, if your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the authorization between 2-7 business days after it is made depending on your bank.

Please note, if you attempt to checkout multiple times, your card will be authorized multiple times.

Why Did I Receive an Email Requesting to Confirm Additional Information?

Occasionally, we require additional information if a placed order has a potential risk of fraudulent activity. We use this information for no other purpose than to verify and confirm the identity of the customer placing the order, and do not store this information in our systems.

Livestock reserves the right to cancel and refund any orders which we think may carry a high risk of fraud and have not been placed by the original cardholder.

Shipping

How Long Does It Take to Process My Order and How Can I Track It?

We ask our customers to allow a maximum of 7 business days of processing time to assemble your order.

To calculate your estimated delivery time, add the estimated processing time to the delivery estimate of the shipping method you've chosen.

Tracking will be sent via email and can be tracked via the link that will be e-mailed to you after your order has been dispatched.

Please note that occasionally, orders containing more than one piece are shipped from multiple locations, and therefore ship separately — this is at no extra cost to the customer. In this case, you will receive separate emails containing multiple tracking numbers for each shipment. Also, delivery times may increase due to holidays.

What are the shipping costs?

We offer free shipping on all orders over €20. For orders below €20, the shipping fee is just €2.95.

Will I Be Charged Duties or Extra Taxes Upon Delivery?

All duties, customs and taxes incurred when items are shipped internationally are the responsibility of the customer. Due to local laws, BuyTrend does not mark down the value of items, nor do we mark items as "gift." If you have any inquiries regarding duties, customs and taxes in your country, please contact your local customs office.

Orders

What Is Your Return Policy?

Please find our return policy here.

Can I Cancel My Order?

Online orders can be requested for cancellation as long as they have not been marked as shipped with tracking information provided.

If you would like to submit a cancellation request, please send an email to our Customer Service team at info@buytrend.nl as soon as possible.

Within the email, provide your Order Number, item(s) requested for cancellation, whether you would like to receive a refund or exchange and our team will get back to you shortly.

All requests are processed on a case-by-case basis and cancellation is not guaranteed upon request. This is because we regularly receive a high volume of customer requests and handle them in their order of submission.

Please note, only regular priced items are eligible to be requested for cancellation. Release Products, Raffle Products and items marked as Final Sale or on sale cannot be cancelled under any circumstances. As per our store policies, these items are ineligible for return, exchange or cancellation in-store or online. Any variance may be subject to a 25% restocking fee.

I Still Have More Questions, How Can I Contact You?

Our Customer Service team is available to answer any and all inquiries Monday to Sunday, 9 AM to 6 PM GMT+1.

Our typical response time is within 24 hours of the next business day for email requests and inquiries.

Please feel free to get in touch via our 'Chat' button (bottom right corner) or via email at info@buytrend.nl.